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Free Shipping on All Orders $35+
Free Shipping on All Orders $35+

FAQ

GENERAL QUESTIONS

 

How fast is shipping?

A: Our shipping team gets all orders shipped out within 24 hours.  Our warehouse is closed on Saturday and Sunday's so any orders placed over the weekend will ship first thing Monday morning.  For our full shipping policy please click here.

 

What is your return/exchange policy?

A: SaleEvent.com will accept returns for any unopened products in their original packaging within 30 days from receiving the product.  For defective products we will exchange or refund the merchandise within 30 days of original receipt. For our full return policy please click here.

 

Do you have any retail locations?

A: SaleEvent.com operates warehouse sales in and around the Greater Toronto Area.  For a full list of our upcoming sales please visit www.saleevent.ca.

 

Are these products fakes?

A: No.  SaleEvent.com has never or will never sell Fake, Copy or Bootleg merchandise.  All of our products come from the original manufacturer or distributor that is authorized to sell the product.  If you have any concerns regarding any merchandise you have received please contact our support team immediately at support@saleevent.com.

 

Why are the prices so low?

A: Our most frequently asked question :)  SaleEvent purchases brand new overstock cosmetics direct from manufacturers’ warehouses, as well as department store shelf pulls.  SaleEvent.com has been in business for over 25 years and is proud of the relationships we have built and nurtured with the health & beauty industries top brands.

 

Where is my refund?

A: After a refund has been approved and processed it may take 24-72 business hours before it shows on your credit card statement.

 

What do I do if I never received my order?

A: All orders placed on our website come with full visibilty tracking.  If your tracking shows the item was delivered but you never received it please contact Canada Post or USPS first.  If they are unable to resolve your issue please feel free to contact our support team so we can investigate further.

 

What do I do if I received a defective item?

A: Please contact our support team immediately so we can provide a replacement. Please include a photo of the defective item.

 

How do I make changes to an order I've already placed?

A: Because our shipping team gets orders out the door so quickly it typically is too late to make changes to an open order. You can try catching us while your order is in progress by calling us +1 (888) 427 8038 or emailing us support@saleevent.com.

 

Where are you located?

A: Our head office is located in Scarborough, Ontario, Canada.  You can find our mailing address on the contact us page.

 

How do I contact your company if my question isn't answered here?

A: You can reach us on live chat or contact us here.

 

Do you ship to the U.S?

A: Absolutely! We ship with USPS Priority Mail.

 

I don't trust buying things online, can I call and order over the phone?

A: We understand some customers feel unsafe purchasing online however our website is 100% SSL Secured and is maintained with the highest security measures to date.  If you need assistance placing your order online please feel free to contact our support team on live chat or click here and we would be happy to walk you through the process.

When is the next warehouse sale?

A: Our warehouse sale information can be found by visiting www.saleevent.ca.

I bought something before and I can't find it on your website?

A: Some products we carry are very limited with quantities and may never return if they have been discontinued by the manufacturer. We always encourage customer to purchase a little extra if there is a specific product they really enjoy.

What do I do if part of my order is missing?

A: Uh Oh. Our pick and pack team always strives for 100% accuracy however from time to time we may have missed an item.  If this is the case please contact our support team immediately.

Are there any hidden costs?

 A: Nope. Other than sales tax, SaleEvent.com only charges a small shipping fee if your order is below $35 before taxes. If your order is above $35 shipping is FREE.